Basic Purpose of the Role
To assist in the daily operation of the Club ensuring a safe, efficient and customer orientated service is provided to all members and visitors.
Responsible to: Duty Manager Team and the Club Manager
To assist in the day to day operation of Charterhouse Club, ensuring that all health and safety legislation and operational procedures are complied with at all times.
Ensure that all loose equipment is erected and dismantled on time in accordance with manufacturers recommendations and any approved codes of practice, and used properly by members and visitors at all times.
To supervise the swimming pool to ensure the safety and welfare of all users in accordance with the companys Swimming Pool Operating Procedure (SPOP).
To attend regular staff training sessions and staff meetings as and when required.
To operate on a shift rota basis as a member of the Leisure Assistant Team.
To co-operate with the Club in all issues relating to health and safety under the provisions within the Health & Safety At Work Act 1974, the Club Health & Safety Policy, Swimming Pool Operating Procedure (SPOP) and any other subsequent and/or relevant legislation.
To maintain the highest standards of hygiene and cleanliness throughout the Club at all times. Undertake routine cleaning duties as required by the Management Team.
Assist the Duty Manager Team to ensure that all loose equipment, fixtures and fittings are maintained in a safe condition in accordance with the manufacturers recommendations and relevant health and safety legislation, and that all defects to the buildings, plant etc are reported as quickly as possible.
To maintain a high standard of customer care in all transactions in accordance with the Clubs Customer Policy and Procedure.
To maintain a thorough and up to date knowledge of the Club, its activities, membership structure and packages, and current promotions at all times.
To actively sell the benefits of membership of the Club to prospective members and seek to retain existing members.
To develop and maintain a thorough knowledge of the other areas of the operation and assist in these areas as and when required by the Club Management Team.
To actively promote the name of Charterhouse and Charterhouse Club in all interactions with members and visitors.
To carry out other duties as may be required to ensure the Club operation is properly maintained to provide total customer satisfaction.
Knowledge & Skills Required
You must be a strong, confident swimmer
Good standard of general education
Experience of working in a customer service environment
Basic knowledge of Health & Safety at work
Experience of working in a Health & Fitness industry (desirable but not essential)
Outgoing and confident personality
Exceptional Customer Service skills
A keen interest in sport and fitness activities
High standard of personal hygiene and appearance
Pro-active, flexible and reliable
Excellent communication skills
Team player with a can do attitude and willingness to undertake routine tasks
Physical fitness and stamina
A lifesaving qualification such as the RLSS National Pool Lifeguard Qualification (NPLQ) or NARS Lifeguard Qualification is an essential requirement for this role; for the right candidate training will be provided. The qualification must be obtained within 6 months of employment commencing.
To maintain your lifeguarding award and to undertake and successfully achieve lifeguard competency tests as required by the Club.
A first aid qualification is desirable but not essential.
Special Working Conditions
This is a full time role, Monday to Friday, 37.5 hours per week working on either a morning or an afternoon shift between the hours of 0600-2215.
Benefits of Employment
Salary: Commensurate with the skills and experience of the successful candidate
Holiday:30 days annual leave (bank holidays included)
Benefits:Automatic enrolment into the Clubs Pension Scheme,Death in Service benefit,Membership of the Club,9-hole Golf club membership at a reduced subscription,Cycle to Work Scheme
Two weeks during probationary period (six months). Once the appointment is confirmed both parties are required to give at least one months notice.
Please note we are acting as an advertising service for this client and once we have received your application we will forward your CV details directly and they will be in contact should they wish to interview you.