Front of House Receptionist - Part - time
To assist in the daily operation of the Club, providing a friendly, efficient and customer oriented reception service for all members and visitors to the Club, and at all times ensuring the highest standard of customer care.
To the Duty Manager and Deputy Manager
Main Duties and Responsibilities
Deal with all customer enquiries and receive all incoming telephone calls in a friendly and efficient manner in accordance with the Company's Customer Care Policy, ensuring all relevant information is passed or forwarded to the customer.
Refer all customer comments and feedback, positive and negative, to the Duty Manager or Deputy Manager in order for appropriate action to be taken.
Maintain a thorough and up to date knowledge of the Club, its activities, membership structure, packages and current promotions at all times.
Actively sell the benefits of regular exercise, health promotion and membership to prospective members and seek to retain existing members through promotion of activities and events at the Club.
Receive monies for membership subscriptions, bookings miscellaneous sales and any other transactions through Reception, ensuring that all fees and charges are collected and accounted for correctly at all times.
Utilise a computerised booking, membership and till system to conduct all transactions and take bookings as required for all facilities within the Club.
Maintain a thorough and up to date knowledge of the Company's Emergency Operating Procedure (EOP) and carry out procedures as required.
Co-operate with the Company in all issues of health and safety under the provisions within the Health & Safety at Work Act 1974, the Company Health & Safety Policy and any other subsequent and/or relevant legislation.
To assist in the day to day operation of the Club ensuring it is maintained in a tidy and hygienic manner in line with health & safety legislation, codes and practice and operational procedures.
Assist in the day to day administration of the Club including typing and clerical functions and maintain all manual records as required by the Company.
To attend staff meetings and training sessions as required by the Company.
To develop and maintain a thorough knowledge of other areas of the operation and assist in these areas, if appropriately qualified, as required by the Deputy Manager from time to time.
Any other duties as may be reasonably required by the Commercial Manager.
Outgoing and confident personality
Exceptional customer service and administration skills
Excellent written and verbal communication skills
Team player with a 'can do' attitude
Friendly and approachable manner
Good IT skills and professional telephone manner
Mondays 9:00am to 5:00pm
Benefits of Employment
Salary - Commensurate with the skills and experience of the successful candidate
Holiday - 30 days annual leave (Bank Holidays included) (pro-rata)
Automatic enrolment into the Club's Pension Scheme
Death in Service benefit
Membership of the Club
9-hole Golf club membership at a reduced subscription
Cycle to Work Scheme
2 weeks during probationary period (which is normally six months). Once the appointment is confirmed both parties are required to give at least one months' notice.