c£10 per hour
Full time Monday - Friday 9.00 - 5.30pm
KEY DUTIES AND RESPONSIBILITIES
Planning and organising your own work schedule in order to contribute to the overall effectiveness of the office. You will produce reports and correspondence to a high specification including minutes of team and interagency meetings.
Produce reports and correspondence to a high specification.
Prepare and maintain cases and other records, files and statistics, in accordance with the standards.
Input accurate and timely data into Computerised Record systems.
Effectively handle incoming and outgoing mail.
Provide an effective and efficient reception and telephone enquiry service to users.
To deal firmly, fairly and effectively with a range of users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Operate office equipment and receive and transmit information using different modes of communication (photocopiers, faxes, email).
Order, maintain and issue stock items including stationery.
Receive and respond to supervision from the post holder's supervisor and participate in the appraisal process, identifying development needs.
Participate in special project teams and in training events relevant to objectives, the post and post holders development.
Contribute to the health, safety and security of the workplace by being alert to and identifying hazards and unsuitable working conditions, taking action in line with procedures if appropriate and/or inform the Business Support Manager that action has been taken or is required.
This job description sets out the duties of the job at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations cannot justify a reconsideration of the grading of the post. The post holder is required to operate within the policies and procedures of the Company.
Key Skills & Competencies
Evidence of making a difference by communicating effectively at all levels both face to face and on the telephone
Ability to use PC software (particularly Word)
Organisational and administrative skills
Ability to compose routine correspondence and reports and to present all work in the appropriate format
Ability to provide an effective service to a range of service users, including outside agencies, some of whom may present difficult or aggressive behaviour