1st / 2nd and 3rd Line Support Engineer

Ref 05071

PositionPermanent
LocationGodalming
Salary£24000 to £37000
ContactAmy Rapley

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1st / 2nd and 3rd Line Support Engineer

Location: Godalming

Salary: £24,000k - £37,000 k + (Car)

The Opportunity - 1st / 2nd and 3rd Line Support Engineer

Do you have experience working within an MSP (Managed Services Provider), or IT Service desk or Helpdesk?

Do you have strong 2nd and maybe 3rd Line Support experience, predominantly with Microsoft Technologies and Networking?

Then this is a perfect opportunity for you!

An established Managed Service Provider, based in Godalming, is looking for a 2nd / 3rd Line Support Engineer to join their expanding team. You will have at least 2 to 5+ years experience working within a 1st and 2nd Line Helpdesk / Service Desk, with excellent customer service skills.
This is a fast-paced environment supporting external customers on a range of systems - so no chance of finding yourself bored!

This role may require you to undertake site work (often in London) and service desk work (Godalming, surrey), including a rota for out of hour on-call - so you must be flexible.

As the 2nd / 3rd Line Support Engineer you will have prior experience in a similar role, such as 1st Line Engineer, Support Analyst, Helpdesk Analyst, Service Desk Analyst, on-site engineering etc.

The Role - 2nd / 3rd Line Support Engineer

You will be a senior member of the Engineering and Service Desk team, providing support to both the internal business, external clients and supporting others on our service desk.
The 2nd and 3rd Line Support Engineer will be responsible for resolving inbound tickets to the Service Desk, escalated from both 1st and 2nd Line teams when required.
You will be responding to the initial triage of incoming service calls / emails / alerts - so the ability to prioritise is key.
Liaising with external clients in resolving of issues and reporting on the ticketing system - ensuring SLAs are met.

Required Skills - 1st Line Support Analyst

As the 2nd / 3rd Line Support Engineer, you will have a very good technical knowledge in the following areas:

Microsoft OS (XP, 8, 10)
Microsoft Office (up to O365)
Good Networking skills (LAN / WAN, TCP / IP, DNS)
Active Directory (AD) administration
VOIP
Security managed services

It's not a problem if you only have knowledge in some of these technical areas - there will be the opportunity to train and pick up new skills.

Within this varied role you will be supporting a range of different systems and on some of the latest platforms / versions.

A salary of up to £37k is on offer.

How to Apply - 1st Line Support Analyst

Dont worry if your CV is not up to date. We can deal with that later if needed.

KEY WORDS:
Service Desk | Helpdesk Analyst | IT Support | Microsoft Support | Active Directory | Windows OS | Basic Networking | MSP

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